Frequently Asked Questions

Our FAQ page is designed to streamline your experience with ATS  and address any concerns you may have, giving you confidence as you embark on your learning journey with us. If you don't find the answers you're looking for, feel free to reach out to our team for personalised assistance.

Policies and Proceedures

Please click the link to find the outline of ATS’s approach to managing fees and refunds and to demonstrate how fees paid in advance are protected by ATS.

>> Fees and Refunds

Please click the link below for an outline of ATS’s approach to managing dissatisfaction, formal complaints, and appeals of students, clients, staff, and other members of the community. It provides a transparent approach for all complaints and appeals to be addressed in a fair, efficient and confidential manner.

>> Complaints and Appeals Policy 

>> Complaints and Appeals Form

Please click the below link to view our Student Information Guide that will provide you with all the information that you need to know about studying with ATS. It aims to be open and honest about our commitments to you, what is expected of you and your rights to fair treatment.

>> Student Information Guide

Registration and Accreditation

Yes, we are a registered training organisation (RTO). Our registration number is 21642. This means that we have met the stringent quality standards set by the Australian Skills Quality Authority (ASQA) and are authorised to deliver nationally recognised training and qualifications.

>> View Our Registration

Absolutely. As a registered training organisation (RTO), we are committed to upholding the highest standards of quality and excellence in education and training. Our courses are developed and delivered by industry experts who possess extensive knowledge and experience in their respective fields. Additionally, our training programs undergo rigorous quality assurance processes to ensure they meet industry standards and deliver tangible learning outcomes.

You can find information about our accreditation on the here: We are proud to be accredited by reputable accrediting bodies and regulatory authorities, which underscores our commitment to providing high-quality training that meets industry standards.

Yes, you can view the ASQA audit report for our organisation by clicking the link below. We are transparent about our compliance with regulatory standards and are happy to provide access to this information. 

>> ASQA Audit Summary

Enrolment Information

You can enrol in our courses in a number of ways. You can find your chosen course on our website and complete the enrolment process online. Alternatively, you can give us a call or send us an email, and our friendly team will guide you through the enrolment process. We're here to help you every step of the way!

Yes, you need a Unique Student Identifier (USI) to enroll in a course with us. A USI is a unique reference number that creates an online record of your recognised training and qualifications in Australia. To obtain your USI, you can visit the official USI website ( and follow the steps to create your USI. Make sure to have your personal identification documents ready before starting the process.

Get your USI | Unique Student Identifier

es, we offer credit transfer as part of our recognition arrangements. If you have existing qualifications or Statements of Attainment from another Registered Training Organisation (RTO) that directly match the units in the course you are enroling in, you may be eligible for course credit. Simply indicate on your Enrolment Form that you wish to apply for course credit and provide a certified copy of your qualification along with a record of results or your Statement of Attainment. Credit Transfer may also be awarded for qualifications or Statements of Attainment that include units of competency aligning with the content of the units within the course you're applying for.

Yes, we offer Recognition of Prior Learning (RPL). RPL allows you to receive course credit for the skills and knowledge you have acquired through your work and life experience, including any training completed outside of formal training arrangements. With RPL, you can fast-track your learning journey by demonstrating your competency in the relevant units of competency. Contact us to discuss your eligibility for RPL and begin the assessment process.

Get In Touch

Find out more about this course by filling in the enquiry form below or call us directly on 1300 772 728.

Course Enquiry